Returns & Replacements Policy

HERE AT ACEBEAM, WE BELIEVE IN OUR PRODUCTS.

Please contact us via email or phone for a return authorization number before sending any items back whether it is for repair, exchange, or a return.  Return shipments that do not include an RMA number will be returned to the sender.

Returns are accepted in their original state new and unused within 15 days of the customer receiving that item.  If there was a shipping charge, it will not be refunded unless the items that were received are either wrong or defective. All original accessories, packaging, etc. must be included in new condition with a return or exchange. When we receive the package back in our warehouse, we will refund your money LESS THE SHIPPING WE INITIALLY PAID. If the item shows any signs of wear or use, a refund will not be issued and the item will be sent back to you. All Items must be shipped to us within one week of receiving the return authorization number from us.  

Processing returns and exchanges take 3-5 business days. If it is an exchange, the customer will receive an additional tracking number for that item via the email that was used for the order after it has been processed. 

All orders that need to be canceled before they are shipped or are not wanted by the customer when received due to personal reasons will be charged a 3% fee upon return. 

Any questions please contact our customer service at  [email protected].